City Union Bank & Kaleyra

Banks should strategically assess and improve the process of creating, managing, and enhancing communication touchpoints with customers. Considering how digital banking methods are now equivalent to the standard way of managing day-to-day personal finances for most consumers, it’s clear that there are significant opportunities for banks to make digital communications a powerful differentiator and an agent of growth, as part of a seamless customer experience strategy.

City Union Bank wanted to streamline its communication process and provide its customers with a premium digital experience by promptly addressing all of their queries. Kaleyra provided an apt solution to improve City Union Bank’s communication with its customers.