Kaleyra 2023: Year in Review

2023 has been a standout year for Kaleyra, setting the stage for a new era of innovation-led business growth. We want to kick off this year’s recap by raising a toast to the remarkable move that has ignited excitement among our customers, partners, and everyone at Kaleyra.  

The Big News

Kaleyra has been acquired by Tata Communications!

We are beyond thrilled to join forces with Tata Communications, a global digital ecosystem enabler powering today’s fast-growing digital economy in more than 190 countries and territories. This marks a pivotal moment in our journey, and we are enthusiastically moving into a bright future.

Shaping the Future of Customer Interactions Together

The combination of Tata Communications’ customer engagement solutions and Kaleyra’s stronghold in technology, engineering, and research and development will drive the growth of global enterprises powered by hyper-personalized and intelligent customer interactions.

With our combined expertise, we are poised to redefine the future of communications via our intelligent suite of customer interaction solutions. Together, we can achieve extraordinary things and elevate the experience we provide to you, our valued community.

Our commitment to delivering top-notch quality remains unwavering, and we’re excited about the positive impact this collaboration will have on your experience with us.

New Leadership

Two decades after building Kaleyra from a start-up to its current status as a global company, Dario Calogero stepped down as CEO of Kaleyra this year. We are grateful for the foundation we have built under his guidance as a founder, director, and Chief Strategy Officer.  

Mauro Carobene, Kaleyra’s former Chief Business Officer, will lead Kaleyra in this new chapter of the strategic alliance with Tata Communications as Head of Customer Interaction Suite. He has more than 20 years of experience in the telecom industry. Under Mauro’s able leadership, Kaleyra is positioned to leverage its strengths and synergies with Tata Communications to deliver cutting-edge solutions and make significant strides in the world of communication.

Awards and Recognition

Kaleyra was named a major player in the IDC MarketScape, whose reports provide in-depth evaluations of companies. The report notes companies should “Consider Kaleyra if you require a global and sophisticated mobile messaging, voice, and/or conversational solution where specific vertical expertise is highly required.”

We were included as a Tier One CPaaS vendor in the 2023 ROCCO CPaaS Market Impact Report. Kaleyra is one of only six vendors ranked by enterprises as a Tier One CPaaS. The report’s detailed customer commentary applauded Kaleyra’s efficiency, consistency, and outstanding support. 

We won the ‘Cloud API Partner of the Year’ award at the Conversations event hosted by Meta in Mumbai, India. Businesses worldwide are leveraging WhatsApp Business Platform with Kaleyra to foster long-term relationships. The WhatsApp Cloud API is a more scalable version of the WhatsApp Business Platform with which businesses can scale their messaging more quickly. 

Congratulations to the entire Kaleyra team for making this happen. The awards and global recognition are a testament to the team’s dedication to offering exceptional solutions. 

Partnership and Growth

Kaleyra’s collaborative ventures with key partners enhanced our capabilities, fortifying our position as a global communications leader.

We were thrilled to launch our global messaging services on Oracle Cloud Infrastructure (OCI). Going live on the OCI platform will accelerate innovation in the CPaaS space and further capitalize on the two companies’ long-standing relationship to drive the future of business communications and customer engagement. 

We announced our partnership portfolio with Talisma Corporation, Pvt. Ltd, a leading provider of customer experience solutions based in Bangalore, India. The partnership agreement enhances customer experiences by adding Kaleyra Video, a WebRTC audio/video calling solution, to Talisma’s Customer Relationship Management and Digital Engagement Platform.

We are the exclusive provider of omnichannel services to stc Bahrain, a world-class digital enabler. As a partner, Kaleyra will support stc Bahrain in delivering personalized, flexible communication to its customers and enabling enterprise brands to do the same.

We also entered into a partnership with Mia-Care in Italy to provide Kaleyra Video for telehealth capabilities and make the solution available via the Mia-Care digital health marketplace. 

Product Highlights

We further expanded our global portfolio by launching Kaleyra Video in the US. Kaleyra has expanded WebRTC to the US market, offering enterprise brands an additional touchpoint to engage customers with personalized communications. From banking and insurance to retail and real estate, Kaleyra Video is generating extraordinary results and proven outcomes.

The WhatsApp Business Platform is now part of our omnichannel offering in the US. Kaleyra, a Solution Provider for the WhatsApp Business Platform since 2019, will now enable US-based businesses to connect with customers on WhatsApp, the world’s most popular messaging app with over two billion monthly active users.

The recently launched WhatsApp campaign tool enables businesses to run campaigns with minimal effort. No API calls are involved, and businesses can select from existing WhatsApp templates or generate new ones on the go.

The release of Click to Call API was a much anticipated one, introducing an effective way to join a video call on Kaleyra Video. With click-to-call, agents can join the call directly from their CRM by using the Kaleyra Video widget. Click to Call puts customers in control of their journey and communication. Having a click-to-call button quickly allows customers to get in touch with businesses immediately, resolving queries promptly. 

Vibrant Work Culture

The Kaleyra team grew significantly this year, welcoming 150 new members to our dynamic workforce. The influx of fresh talent promises to be a catalyst for more innovative thinking, propelling us to new heights. 

Our annual day celebrations in Bangalore were an absolute blast! It was a fantastic occasion, bringing together the outstanding leaders of both Tata Communications and Kaleyra. The day was filled with appreciation, the joy of celebrating our collective accomplishments, and loads of fun. The camaraderie, laughter, and shared moments made this gathering truly special. 

Investing in the success of each person is a core value at Kaleyra. Kaleyra Academy, our learning and development platform, registered over 10000 learning hours with an impressive Net Promoter Score of 4.5. With an average of sixteen learning hours per person, it reflects a robust learning culture.

Global Presence

We were delighted to be part of several global events, allowing us to showcase our products and services, network with industry peers, and build strategic partnerships.

Kaleyra and Leadsquared were at the Meta Office in Mumbai to discuss WhatsApp Business solutions that can enhance customer engagement for BFSI. The event showcased the synergies between Kaleyra, Leadsquared, and Meta and how they can enhance the customer experience for the BFSI vertical. 

We co-hosted a similar event with Meta for BFSI players in Milan to highlight the latest in WhatsApp Business Messaging through in-depth presentations and demonstrations. The event was a phenomenal success, capturing the enthusiasm of attendees eager to explore how WhatsApp can optimize customer experiences.

We attended multiple events around the world, meeting with thought leaders and discussing how our state-of-the-art solutions help deliver premium customer experiences. 

The Future Digital Finance was an excellent event where we got to share valuable insights on the future of CPaaS. The HIMSS Global Health Conference & Exhibition was another big opportunity for us to discuss how Kaleyra’s solutions enabled frictionless patient experiences. At Money20/20 USA, we interacted with the Payments, Banking, Fintech, and Financial Services community and discussed disruptive solutions in the space. 

We were also at Shoptalk Barcelona, a major retail and e-commerce conference that brings together industry professionals, innovators, and thought leaders. Forum Retail was a fantastic place to discover pioneering technologies and emerging trends in the market. We also attended the Web Summit in Lisbon and Il Salone dei Pagamenti, and talked about tailored communication strategies to improve customer engagement.

Kaleyra’s participation as the Title sponsor in the India NBFC Summit, Mumbai, had a specific focus on mid-scale NBFC companies. We pitched SMS and WhatsApp solutions at the Retail Icons Summit in Dubai. We were at Zoho’s flagship event, Zoholics, in Bangalore as the plugins partner to strengthen the partnership with Zoho and discussed the powerful capabilities of Kaleyra -Zoho integration. Our keynote sessions at the CX-NXT Summit in Dubai and the Trescon DATE Event in Delhi talked about how WhatsApp APIs, Voice, and WebRTC solutions can transform business communication.

Building a Brighter Future 

As we reflect on the year gone by, we are incredibly proud of our accomplishments and the enduring connections we have built with our customers. What truly resonates with us is the profound impact our innovative solutions have had on businesses, empowering them to craft memorable experiences.

We are grateful to our talented team, the backbone of our success, and the driving force behind our achievements. Our sincere gratitude goes to our partners and other stakeholders who have been instrumental in our growth story. Customers are at the heart of everything we do, and we extend our heartfelt thanks for their support and feedback that have inspired us to exceed expectations. The future holds immense promise, and we are optimistic that our collective efforts will set new standards for excellence in the evolving landscape of global communication solutions.