With the spread of the coronavirus pandemic, NGOs, startups, and governments are joining forces to create specialized solutions to protect citizens from COVID-19. The StartupsVsCovid19 initiative is one such initiative that is supported by several Bangalore-based Startups. The initiative brought together startups, elected representatives, and the government to help citizens dealing with the COVID-19 emergency. We, at Kaleyra, are using our global presence and CPaaS technology to build various applications and solutions to support such initiatives to help governments and NGOs who are dealing with the crisis. Our team was part of the efforts that helped the Government of Karnataka in launching Telemedicine Helpline Number and other emergency services for the residents of Karnataka in India. 

Telemedicine Helpline Number

With the rise of Coronavirus queries, state-owned emergency helpline numbers were burdened with high call volumes. Kaleyra’s team, along with other volunteer organizations, helped in designing and building an IVR flow to automate screening of incoming calls to these helpline numbers. This scalable solution helped to effectively triage Covid-19 cases, assess risk, and connect doctors to critical patients while managing the high volume of incoming calls. Using the helpline numbers, critical patients can now easily connect to doctors for their COVID-19 queries. 

WhatsApp Chatbot for home delivery service

Further, our team has also helped in developing a WhatsApp Chatbot for Home Delivery Service of essentials in some parts of Bangalore, making it possible for citizens, especially senior citizens, to access all essentials safely from their homes. This is the first Whatsapp and call based home delivery service to be launched in the country. In just one go, over 16,000 local groceries and medical stores were taken online and made accessible to the people staying home during the COVID-19 lockdown. Leading media agencies in the country have covered this initiative. Read more here. 

We are currently leveraging our Messaging, Voice, and Whatsapp technology to help citizens of Karnataka access telemedicine and other emergency services. We are grateful to all our team members who volunteered and contributed to this project to build impactful solutions for those dealing with the emergency caused by the outbreak. We are proud to be part of these initiatives. We will continue to leverage our technology to support other organizations as well, who need a similar solution. 

We are grateful to all our team members who volunteered and contributed to this project to build impactful solutions for those dealing with the emergency caused by the coronavirus outbreak. We are proud to be part of this initiative and hope to leverage our technology to support other organizations as well who need a similar solution. 

If you feel that our services can help you in any way during this crisis, please email us at covid19help@kaleyra.com or visit: https://www.kaleyra.com/blog/updates/building-a-scalable-telemedicine-helpline-service-to-deal-with-the-covid-19-emergency-2/