Masked Calling: The Solution for Privacy and Security in Communication

Connectivity has become more significant now than ever, with businesses having global teams interact remotely and people worldwide using technology to stay in touch. However, with the reliance on digital communication comes the risk of data breaches and privacy intrusions. Masked Calling is an innovative solution that aims to safeguard privacy and provide security while maintaining connectivity.

What is Masked Calling?  

Masked Calling is a communication technology that enables confidentiality using temporary or masked phone numbers. This means that when you make or receive a call, a virtual number is displayed and your actual phone number is not disclosed. This is achieved through technology that generates temporary numbers that add an extra layer of security to the conversation.

How Does Masked Number Calling Work?

Instead of connecting the call directly, the call is routed through a call masking platform that generates temporary phone numbers for both users. Once the call is complete, the temporary numbers are disposed of or recycled, ensuring end-end protection. For example, rideshare companies use masked call to connect driver-partners and riders. Similarly, customer service teams can use number masking to conceal the phone numbers of agents and callers.

Benefits of Masked Calling  

Masking Phone numbers has several key benefits:  

Enhanced Security: 

Masked Calling prevents threat actors from obtaining your phone number and protects you from spammers. In addition, masked numbers can be quickly deactivated if needed, enabling secure conversations and transactions.

Call masking is perfect for online marketplaces, healthcare, or dating apps, where privacy is paramount.   

Business Convenience 

Virtual numbers help businesses distinguish between personal and professional communication. Since their private numbers are exposed, teams can easily interact with other stakeholders without fear of privacy invasion.  

Customization

Call masking platforms provide several customization options, such as choosing an area code or a vanity number. This allows the use of easy-to-remember and fancy virtual numbers that businesses can take advantage of.

Trust 

Masked call show customers that businesses take privacy and security seriously. Since customers feel comfortable that their information is safe with a business, they are likelier to remain loyal and recommend the business to friends and family.

Stay Connected While Maintaining Privacy 

With further advancements and increased adoption, masked calling has the potential to transform how we interact in a digital age. Kaleyra’s Voice API platform can ensure that your privacy remains intact while facilitating an excellent communication experience.