Customer opinions can go a long way in your product’s journey. They can make, break, or shape your product. In today’s age of discerning customers, ignoring a customer’s sentiment at critical points of the buyer journey and beyond could prove to be a very costly mistake for your business.
Taking business Global has become the need of the hour and is part of strategic expansion these days whether you are a small to medium sized business or a large enterprise.
A US Forex survey states that in the year 2017, about 72% of the businesses were expanding their business internationally. The same study also showed that by 2020, 96% of the businesses will expand Globally.
Satisfied customers buy more, recommend more, and most importantly, come back for more. Close the feedback loop with SMS.
Startup landscape has witnessed tremendous growth in the past few years. The business world no longer just belongs to the elite and high brand companies with so many startups and SMEs making way every day into the market.
SMS marketing—while the term might seem fairly inconsequential, the tactic itself has gone on to significantly change how consumers are targeted. According to a recent statistic, most people spend close to 90 minutes each day on their phone. While this may not seem like a too much time, in the grander scheme of things, this could very well be a key factor in determining how one approaches their customers.
Startup landscape has witnessed tremendous growth in the past few years. The business world no longer just belongs to the elite and high brand companies with so many startups and SMEs making way every day into the market. Technological innovations in the recent past has never been this extensive. But along with the growth, the competition also has raised. Providing exceptional customer services, implementing technological products to automate time-consuming processes and reducing manual interventions for repeated queries is what makes a company different from its competitor.
RCS is the next step ahead for businesses looking to take communication via messaging to a whole new level. RCS is the next step ahead for businesses looking to take communication via messaging to a whole new level.
It allows to involve customers like never before and make it more interactive.
Kaleyra’s Outbound Voice Dialers automate business communication, reduces manual intervention and increases team efficiency.
SMS marketing has quickly grown to be one of the most preferred forms of communication to reach customers instantly. But to reach the right target audience requires businesses to have a ready made list or more often called an Opt-in list.
Most often businesses concentrate on acquiring new customers as their topmost priority. While gaining customers surely is beneficial, it is equally important for businesses to concentrate on customer retention.
2FA adds an extra layer of security for all users. Cloud Telephony platforms deliver OTPs that are valid only for a short duration of time.
An expensive solution in the past and requiring complicated hardware, call recording has since trickled down to become a feature offered in most of the cloud-based solutions. The simplicity of cloud platforms allows businesses to gain access to robust features like call recording without the headache and cost that previously came along with it.