A Review Of The Best Virtual Phone System To Scale Your Business

Looking to expand your business and take advantage of a new market? Do not let logistics of managing a larger customer base stop you. Instead, what if we told you that you could reach more customers with higher efficiency and avoid the hassle of having multiple phone lines at the same time? Through virtual phone systems, you can route calls to existing lines anywhere, on any device. This is just one of the many reasons that every business needs a virtual phone system.

A virtual phone number (aka DID number) provides you a platform to manage your global customers, locally. Having a local phone number provides you a two-fold benefit. Your customers would not only think that your business has local presence but, can also reach your firm or any agent, in any department through a single number. From the business’s perspective, you can provide service to customers in their cities from your current location, without incurring any additional expenses.

There are thousands of companies that can provide you these services around the world, but finding the best virtual office system for business out of these is a complex process. To make your work easier, we have undergone several rounds of research and analysis to find the best among all providers for such services. After talking to top executives and understanding all that it takes to scale a firm, we have created a list of the best virtual phone systems of 2018 that can help make this process easier.

Top 10 Virtual Phone System for Complete Call Control

1. Grasshopper

Grasshopper is an easy to use phone system, which is very convenient for employees to learn to operate it. Once you start using its services, everything will be controlled via an online portal. Employees can also get on to the system through their own online portal, app or desktop. From here they can control everything on the system and efficiently manage all calls.

How does it help with scaling?

When you are using virtual phone systems, the last thing you want to worry about is understanding how to use it. Being a very user-friendly platform, Grasshopper allows you to easily adapt to its services, making your communication process seamless. This, in turn, lets you efficiently allocate your time and resources to other aspects of your business that need to be scaled in order to support the expansion of your business.

2. Cloud Phone

Cloud Phone assists you in answering, directing and managing your calls. It allows you to add extensions to route your incoming calls to mobile applications. It also allows you the flexibility of adding your existing number on its systems. In such a way you can not only add more features to it but also save money.

How does it help with scaling?

When you start using Cloud Phone’s services, it does not mean that your customers also have to start using a new number to contact you. By eliminating the need to add infrastructure and saving you money, virtual phone systems allow you to easily adopt a larger customer base and still provide them with the highest quality of service.

3. Kaleyra

Kaleyra’s intelligent virtual phone system is well connected with a network of operators in over 200 countries, Kaleyra helps you enable communication anywhere of your choice, within no time. It provides a cost-effective and flexible model that allows easy scaling for businesses of all types. Through its remote working capability, you or your employees can manage customers effortlessly. In addition, they give quarantined aged-numbers that eliminate the risk of cross-talk. Its extensive technology gives it the capability to handle up to 40 million calls a day.

How does it help with scaling?

A system that has such an expansive network, like Kaleyra, allows your firm to scale without worrying about being able to reach customers in a particular country. You can get area codes in over 200 countries that will give you a virtual local presence in these areas and allow you to connect with people all around the globe through the same business line. Kaleyra’s services paves way for you to come closer to your customers irrespective of their physical location.

4. Ring Central

You can integrate RingCentral with more than 100 applications or even build your own app to use on it. It has HD quality and uses Opus Interactive codec for audio and video interactions to make sure that each phone call is clear. It also allows you to easily transfer calls or add a person on to an on-going call to better address the question of your customers. However, its system is a little complicated to learn.

How does it help with scaling?

As you add new agents while scaling your business, these features will help you provide effective training that will guide their performance. Agents can also collaborate with one another and make the overall company interactions smoother. As a result, your company would be better equipped to handle a larger volume of customers

5. MightyCal

MightyCall offers a virtual phone system that aims to make it easier for your customers to reach you. It has a mobile application that makes it easier to compile all forms of interactions you have with your customers. In such a way all information can be accessed on one platform. Its key features include website-dialing, SMS services, call-recording, call forwarding and abilities to customize voicemails.

How does this help with scaling?

Having access to all your interactions on one platform provides a structure to your communication. This makes it easier for you to keep track of your conversations with each customer no matter where in the world they are. As a result, you are able to scale to new markets and still treat each of your customers as if they were the only one.

6. Booth

Booth provides a virtual phone system that allows you to route your calls depending on time of the day/caller, through integrated platforms. Its integrated platforms allow you to use the software you are currently using for example, Google Calendar. You can then forward the call to someone else if you are occupied or to your own mobile phone if you want to take the call.

How does it help with scaling?

Being able to use your own software creates a sense of familiarity for your employees. They do not have to go through additional training to adapt to new systems and can solely focus on satisfying your customers and making sure all their requirements are met.

7. Exotel

You can try Exotel’s services free for 15 days and get calls on credit. It provides customer support through phone, Twitter, and email. Exotel offers you the chance to customize your communication with customers and also gives you the ability to track all your calls, making it easier to resolve conflicts or confusion during conversations.

How does it help with scaling?

As you grow, so do the number of customers you serve, and with it increases the chance of you unknowingly satisfying a customer. By tracking and recording your calls you can get a detailed understanding of where in the conversation did you make a mistake or weren’t able to keep up to your customer’s expectations. This allows you to immediately turn things around and mend your relationship.

8. Knowlarity

Knowlarity’s solutions have been especially designed to assess companies with their communicational needs, irrespective of their size. You can give a personal touch to your communication with customers, by making use of features like language selection, personalized voice recordings that customers can listen to while on-hold etc. These recordings can be customized depending on if the customer is calling for the first time or is a repeated caller.

How does it help with scaling?

Knowlarity’s cloud phone system is flexible and continuously keeps up with your business’s needs, making it easy for you to scale as and when you wish to. Virtual phone systems allow you to make each call personalized for your customers. This provides an opportunity to foster relationships with new/potential customers as well as, strengthen your relationship with existing ones.

9. Phone.com

Phone.com is a service that allows you to control everything and gives you access to change settings yourself- for example, adding numbers/ extensions. You can also access your caller’s history to get an idea of the customer you are talking to. You also have the option of directing calls from specific numbers to your mobile phones while others can be routed to the helpdesk.

How does it help with scaling?

Having full control of your communication gives you full leeway on how/ when to change it. Thus, you can easily scale your communication along with your business and make sure all your business operations support. By managing where your calls go you can make sure that you assign agents to customers depending on their need.

10. eVoice

eVoice gives you a detailed customer analytics report based on every call you recieve. This gives you keen insights on system usage as you have full information on queue time, cost/call, call completion rates and so on. In addition, eVoice offers both toll-free and local numbers.

How does it help with scaling?

Such detailed data helps you understand the success of your marketing campaigns. This helps you identify key areas of improvements and provides a guide to help boost your business efficiency. eVoice and reviewing your marketing campaign data also helps you find gaps that can be fixed immediately.

Today, when everything is stored in the cloud, why should your phone numbers not be? There is no longer a need to build extensive infrastructure and continuously update your hardware. You may not have control over numerous business operations that impact scaling, but through virtual phone systems, you will have full control over your business communications.

Ready to make the switch to a faster, easier and more efficient phone system to scale your business? Reach us at sales@kaleyra.com for more information on how your business can benefit from using one of the best virtual phone systems- Kaleyra.