What is a Progressive Dialer? (How It Works + Benefits)

As the business world continues to modernize, telemarketing and lead generation teams are increasingly turning to progressive dialers as an automated solution for improving their efficacy. A progressive dialer is a specialized tool that utilizes predictive analytics and automation features to help businesses speed up their outbound calling process – with significant results in terms of improved productivity and customer satisfaction. In this blog post, we’ll explore what a progressive dialer is in more detail, looking at how it works as well as its benefits for your business.

What is a Progressive Dialer?

If you’re in the business of sales or customer service, you know the importance of time. Every second counts, and reaching as many customers as possible within a limited timeframe is key to success. But manual dialing and waiting for call connections can slow down the process considerably. Enter the Progressive Dialer – a tool that has revolutionized the way businesses handle outbound calling. This technology can significantly boost your productivity, giving your team more time to focus on what matters most – the customer.

So, what exactly is a Progressive Dialer?

In the simplest terms, a Progressive Dialer is an automated dialing system that connects agents with customers in real-time. It significantly reduces the time spent waiting for calls to connect and eliminates the need for agents to manually dial phone numbers. This technology ensures that agents spend more time talking and less time waiting, leading to increased efficiency and productivity.

How Does a Progressive Dialer Work?

The Progressive Dialer system is designed to automatically dial numbers from a pre-defined list. Once a call is connected and the system detects that a live person has answered, it immediately routes the call to an available agent. This minimizes the time an agent spends waiting for a call to connect or dealing with unanswered calls. Moreover, the system can be programmed to filter out busy signals, voicemails, and other non-productive calls, ensuring that agents only speak with real, live customers.

The Benefits of Using a Progressive Dialer

A progressive dialer is efficient and fast and can help your business save time and resources. Here are some of the benefits of using a progressive dialer for your outbound calling needs.

Increased Productivity

Progressive dialers can increase productivity levels in your team by more than 300%. Instead of manually entering phone numbers and waiting for customers to answer, the dialer automatically dials numbers from a pre-set list, and the agent speaks to a live customer immediately. This way, the agents spend more time talking to customers and less time wasted waiting for them to pick up. This rapid connection can reduce idle time, increase efficiency and ultimately improve your business’s productivity.

Accurate Pre-Screening

A progressive dialer comes with pre-screening filters enabling you to prioritize which calls to dial first. In other words, it can filter out calls that have no chance of answering for reasons such as being busy, answering machines, or wrong numbers. As a result, your agents spend more time talking with qualified leads and customers, increasing your conversion rate and revenue.

Cost-Effective

For businesses, spending money on anything that doesn’t generate revenue can be a needless activity. However, the cost of a progressive dialer is relatively low compared to hiring additional staff. By using progressive dialing technology, your team can reach customers at a faster rate than manual calls, and the increased output means more revenue in less time and with fewer staff.

Detailed Reports

With the help of cloud-based progressive dialer solutions, you can access detailed reports that provide all information, like the number of successful calls made and the number of leads closed. This lets you track the overall business’s progress and efficiency, allowing better decision-making all around.

Improved Customer Interaction

A progressive dialer system ensures that the agent speaks to a live customer from the outset; it makes it possible for the caller to hear the tone and response of the customer from the start. By doing so, agents can adjust their tone of voice, style, speed, and accent to match the customer’s tone and create a positive, personalized interaction. During these conversations, agents can build rapport with customers by engaging in casual conversations and finding common ground, which leads to a better customer experience.

How can Kaleyra’s Progressive Dialing Software help your business?

Apart from the above-mentioned advantages, Kaleyra’s Progressive Dialing system helps businesses take their marketing campaigns success to the next level. Kaleyra, one of the leading Cloud business communication provider, is known for their secure platform which can deliver more than 3 Billion messages and 1 Billion Calls across 200 countries.

Kaleyra’s Progressive Dialing Software can be used for both Incoming and Outgoing purposes. Running a campaign with Kaleyra’s system makes businesses function more efficiently. They provide a user-friendly dashboard which allows businesses to manage specifications easily.

Businesses can now mention the Campaign start and end date, along with business hours when they want the calls to be triggered for that particular campaign.

Efficiency and flexibility

Kaleyra’s Progressive Dialing Software ensures the agent is online when the number are dialed to contact customers from the list. Agents can be easily added in groups and list can be assigned according to the groups created. The system will dial automatically accordingly.

Kaleyra ensures businesses have the flexibility to define number of retries for each caller. It also helps businesses choose when the dialer should retry for a customer.   Campaign tracking becomes easier too since businesses can get a clear view about number of successful calls, number of expired calls etc. Post successful call, businesses can even trigger a message and receive feedback about the conversation.

Businesses can upload or key-in a welcome message based on campaigns to achieve customer personalization. Businesses can also set agent business hours and configure date and time according to the call center availability. Feedback messages can be sent only to customers who answer the call.

Intelligent dashboard

Kaleyra’s Intelligent dashboard allows businesses to filter duplicate entries such that call is dialed only once to the customer. Businesses can even clone campaigns for while running similar campaigns thus saving time and improving efficiency. But Kaleyra’s super-efficient progressive dialing software ensures the customer numbers are not cloned and data privacy is maintained. This way customers can be assured their data is safe and businesses can use it according to the campaigns run.

Better UX 

Kaleyra’s Dialer Software removes wait time for customers and eliminate the need to hold on long pauses while the agent fetches details about the customer. Calls are dialed in thousands and in a progressive manner making call center super functional improving agent productivity. These dialers as mentioned earlier weed out calls which have no response and follow retry logic according to the response configured by the business.

Use Kaleyra’s Progressive Auto Dialer to maximize business outcome, improve lead conversion rates and enhance agent productivity.  Get detailed reports of each call triggered, number of calls handled by agents and much more.

Want to know more about our Progressive dialer, drop us an email at sales@kaleyra.com or reach us at 080-40275555 and our sales experts will assist you.