5 Min Read

Taking business Global has become the need of the hour and is part of strategic expansion these days whether you are a small to medium sized business or a large enterprise.

A US Forex survey states that in the year 2017, about 72% of the businesses were expanding their business internationally. The same study also showed that by 2020, 96% of the businesses will expand Globally.

The Internet has played a major role in opening up a lot of opportunities to businesses who want to expand globally. Earlier it was quite expensive to have an international presence but with Cloud telephony services like Virtual Numbers, going Global has never been this easier.

What are Virtual Numbers?

Virtual Phone numbers or more commonly known as DID numbers (Direct Inward Dialing) are numbers that are used to route calls to existing phone lines. These virtual phone numbers for businesses are programmed to forward incoming calls to the number chosen by the client.

These Virtual phone numbers often enable long distance service without incurring long distance charges and for call forwarding services.

Virtual phone numbers or DID numbers do not have any physical lines connected to them. They allow you to manage calls the way you want to and from anywhere.

Businesses can route incoming calls through Virtual Numbers and use customized IVR options too. Virtual Numbers makes it easy for customers to contact you via single number. Depending on the region, businesses can get virtual numbers that helps customers think that your business has a local presence while you operate from across the world.

How Kaleyra’s Virtual Numbers can help your business?

• You can now easily expand to newer markets with easily recognizable local numbers.
• Eliminate the setting up of physical office for every location you operate. Own a virtual number from Kaleyra and establish a local presence. Kaleyra operates in 200+ countries with a strong network operator connection with 800 countries.
• Route your calls intelligently to your agents working anywhere across the globe yet stay connected to your customers through Kaleyra’s user-friendly Cloud-based communication platform.
• Improve your business image by using dedicated Virtual Numbers which helps in Branding. Small to medium businesses can definitely use these to project that they are an international brand.
• Businesses must use Virtual numbers since it’s a cost-effective option. It allows them to be present across many locations while they manage their business operations from a single location.

In general, along with above-mentioned advantages of Kaleyra’s Virtual numbers, businesses can also use Virtual Phone Numbers to achieve the following:

1. Scale business

Virtual Numbers eliminate the need for expensive and rigid lines. Cloud telephony providers ensure the businesses can scale as they grow and manage more call volume as they scale higher.

1. Working remotely

A major benefit of Virtual Numbers is that they give flexibility to agents to receive calls any time, anywhere. Agents no longer have to be chained to a desk to attend customer calls. Businesses can keep up their promise of 24/7 customer support through flexible options via Cloud Telephony.

1. Personalized customer experience

Using customizable IVR options on your virtual numbers, it’s easier to guide the customers to reach the right department in a hassle-free manner. Having a personalized greeting option to your customer enhances their experience and leads to long term association with the brand.

1. Reliable option

Cloud telephony operators handle the routing with intelligent options where calls are routed to various lines in case of downtime, thus minimizing the call quality issues to almost zero. This ensures that businesses can keep up their promise of 24/7 support to its customers smoothly.

1. Large call volumes

Virtual numbers allow your agents to handle multiple calls at once. Calls get assigned to the next available agent automatically if one of the agents is busy. This also ensures that businesses can scale glitch-free, using smart routing options available for virtual numbers.

1. Reports

Cloud telephony providers offer businesses real-time data and reports wrt to a number of calls handled helping them understand the functioning of the support team in detail and make amends to processes if necessary and based on priority.

1. Business hours

Businesses can specify the working hours and also set up options to receive calls post business hours by enabling voicemail options. This ensures that customers can actually reach businesses 24×7 and be assured of query resolution as soon as the business hours start.

Virtual Numbers are an effective way for businesses to stay on top of their game and ensure 100% customer satisfaction. It gives flexibility and at the same time boost efficiency of the support team to handles calls in a much more professional and systematic way. This is not possible with traditional EPBAX systems.