KALEYRA CAMPAIGN MANAGEMENT

Manage multi-channel customer communication from a single place

Kaleyra’s cloud-based, enterprise-level campaign management platform lets you create better customer experiences with SMS, MMS, Push, and OTT messaging.

Develop intelligent, multistep programs through our easy-to-use, no-code cloud platform, or integrate it with your existing external API services.

Thanks to the acquisition of mGage, Kaleyra provides businesses with best-in-class service and support, along with a scalable solution that grows as you expand your communications.

TRACKING AND RETARGETING

Tailor messages to the right customers at the right times

Kaleyra’s Campaign Management platform provides you with the tracking and retargeting tools you need to create repeat business or bring consumers back into the buying cycle. Gathering personalized information such as location, purchase history or demographics provides opportunities to target customers with the right message, at the right time.

LIVE AGENT CHAT

Receive and respond to incoming text messages from customers

Receive instant notification within the app or via email when a chat message arrives. Build pre-scripted responses to quickly answer Frequently Asked Questions. See all activity at a glance, from active customer care sessions to customers who are waiting for response or need follow-up.

Gain a more complete picture of your current customer care needs and avoid having multiple agents work on the same customer’s case.