Cloud Contact Center
Migrate your contact center to the cloud in just 21 days
Simplify and streamline contact center operations with a flexible suite of CCaaS solutions
Our Value Promise
Peace of mind with improved Contact Center KPIs and full accountability of CCaaS deployments
Elevate Your Cloud Contact Center: Transform with a Strategic Partner
According to IDC research, around 30% of purchasers prefer a single partner to fulfill their contact center technology needs. Our cutting-edge Contact Center as a Service (CCaaS) platform offers unparalleled flexibility in deployment options – private, public, or hybrid. Take your contact center experience to the next level with our customizations, seamless integrations, and continuous real-time monitoring of vital contact center KPIs.
Choose the best contact center solution for your enterprise
Tata Communications Cloud
Partner Cloud Solutions
InstaCC™ Cloud
This global, multi-tenant CCaaS solution caters to businesses of all sizes. Seamlessly integrating with CRM systems, Microsoft Teams, BOTS, and social media, we amplify both customer and employee experiences.
InstaCC™ Dedicated
A private cloud solution for medium to large enterprises with complex customization requirements, InstaCC™ Dedicated grants role-based access control to align with business-driven policies.
InstaCC™ Connect
A smart routing and self-serve solution providing the first step for enterprises to move to cloud while retaining their legacy platforms.
Genesys Cloud CX™ powered by Tata Communications
As a Genesys Global Platinum Partner, Tata Communications can enhance your Genesys Cloud CX offering with exclusive capabilities such as InstaCC In-App Calling, shared organization functionalities, an enhanced consumer insights applications, and more.
Webex Contact Center powered by Tata Communications
A pure cloud-based unified, omnichannel contact center solution for small to large enterprises with geographically diverse delivery locations riding on Tata Communications’ Global VPOP network.
Amazon Connect powered by Tata Communications
Experience seamless migration and best-in-class service delivery for Amazon Connect, a cloud contact center solution with inherent AI/ML capabilities powering personalized contact center experiences.
Why Tata Communications InstaCC™?
InstaCC™, our cloud contact center offering, powers omnichannel agent-customer interactions to drive exceptional customer and employee experiences. It serves as a next-gen connected experience platform that streamlines interactions while providing flexibility, compliance, smooth integrations, and faster implementation. Unleash your potential with our customized solutions, designed to perfectly align with your needs.
Faster Time to Market
Proven professional services, global deployment, and compliance expertise
Improved Efficiencies
Comprehensive KPI monitoring and proactive SLA recommendations
Flexible Deployment Models
On-prem, cloud, or hybrid deployment with a single strategic partner
Driving business outcomes
80%
35%
88%
90%
4.8/5 Gartner Peer Insights™ Rating
IDC Analyst Research Report 2023
Building Seamless End-to-End Customer Experiences with Contact Center as a Service in a Hyperconnected Ecosystem
Get a deeper understanding of what’s driving CCaaS adoption in this hyperconnected era and discover the key factors to consider when selecting the perfect solution and technology partner. Download our comprehensive IDC Analyst Research Report now and unlock valuable insights.
A Dedicated & Trained Contact Center Helpdesk for all your Needs
Our team of dedicated and highly skilled experts is committed to fulfilling your every need, offering comprehensive services such as System Health Monitoring, Proactive and Reactive Vendor Ticketing, Performance Optimization, Change Management, and a committed Service Manager.
Through regular reviews and collaborative feedback-sharing sessions, we foster a strong partnership with our clients, continuously improving to exceed your expectations.
Success Stories
Effortless Scaling: Expanding a Top Logistics Company’s Contact Center in 3 Weeks
Our InstaCC™ solution revolutionized the customer experience for an integrated logistics company with over 14,000 customer service agents across 200+ locations.
Explore How
Seamless Healthcare Interactions: Legacy to Cloud with InstaCC™
A leading Indian hospital chain, grappling with sub-optimal patient and agent interactions, migrated to InstaCC™ Cloud, seamlessly integrating with their CRM, enabling personalized patient services and maximized ROI.
Download Case Study
Revolutionizing CX: InstaCC's Impact on Revenue Cycle Management
InstaCC™ Cloud transformed RCM customer support, enhancing agility and personalization, and empowering 1,600 agents to deliver top-notch customer experiences.
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Revolutionize your contact center experience with
Tata Communications InstaCC™
Deliver seamless customer and agent interactions with our holistic approach, ensuring end-to-end accountability and enabling quick market deployment for a unified experience.