Conversations
All customer conversations in a single inbox
Drive customer success by giving your agents the full context they need, with customer interactions across channels aggregated in one thread.
Your support team’s dream.
Your support team’s dream.
No More Digging
Preserve the frame of reference as your customers enjoy the flexibility to connect with your brand while moving from channel to channel.
Stay Relevant
Push messages to customers on the channel they were most recently active on, or create a new conversation on a preferred channel.
Help Made Accessible
Sometimes, customers just want to talk to a real person without having to repeat their stories and queries all over again. We’ve got you covered.
BETA
Messaging
Coming Soon!
Chatbots
Coming Soon!
One Customer = One Conversation
AI-powered Chats
Automate simple responses with chatbots and let agents handle the complex queries.
Intelligent Routing
Clean Integrations
Fallback mechanism
Deliver your message across different channels if they’re not seen on the first one.
Easier Feedback
Insightful Analytics
Contact Center
Move your contact center to the cloud.
Set up your own contact center with minimal effort. Leverage intelligent agent routing, customizable IVR and much more to help your team do their best.
Design intuitive customer experience flows.
Build call flows in minutes with our drag-and-drop interface and delight your customers to keep them coming back.
Chatbots
AI-enabled conversations are now a reality.
WhatsApp for Business
Be on the most famous messaging app globally.
Give your business a presence on the most popular mobile messaging app, and your customers, a rich brand experience.
Proven Communications Technology
51.5 Billion
Messages, 2022
8.1 Billion
Voice Calls, 2022