
BI Worldwide & Kaleyra
Headquartered at Bengaluru, India, BI Worldwide is a multinational corporation that serves over 2000 clients in 125 countries with assistance in 20+ languages. With this level of scale, it became challenging to manage such a large and diverse customer base spread out all across the globe. BI Worldwide’s success now implied the need to shift their business communication onto a scalable platform that could channelize customer interactions into a flow.
Every call missed or customer query that went unresolved was a lost opportunity to increase customer satisfaction and build ever-lasting relationships. Through its intelligent messaging and voice solutions, Kaleyra helped BI Worldwide engage its customers at each stage of their journey with personalized interactions.
Case Study Form
"*" indicates required fields
Other WhitePapers
Video Playbook – ROI for Enterprise Companies
Unlock the Power of Kaleyra Video Solution: Learn about ROI in Our Free Playbook!Discover the untapped potential of Kaleyra Video Solution and its impact on your business's ROI. Our comprehensive ebook dives deep into the benefits, strategies, and real-world...
FUTR Europe


Watch Now: Cost-Effective Customer-First CX Strategy, with AirAsia
Webinar In our second live webinar on customer engagement, we are in conversation with Tarun Valecha, Senior Product Manager at AirAsia, the World's Best Low-Cost Airline for 11 consecutive years. He leads the modules around Chat, Engagement, and Growth across...