Building Customer Experience – Every Click Matters

The online grocery business has stepped into its growth phase in India and one of the companies leading the charge is Licious, the farm-to-fork online meat delivery platform

What bases are we covering?

• How important is customer experience for Licious, what are the channels they leverage, and how?
• COVID-19 and it’s impact- What they have learned and implemented. 
• Trends- What he foresees for the online grocery business in the near future, especially the mobile commerce aspect. 

About Licious

In just 5 years, Licious has witnessed a 300% growth and has served over three million packs of world-class meat products to consumers across Bangalore, Hyderabad, NCR, Chandigarh, Mumbai, Pune, and Chennai. Licious serves over 18,000 orders every-day with over 90% repeat consumption across markets.

Speaker Profile

At Licious, Abhay leads operations, brand strategy, quality assurance, and product innovation. 

Over the years, Abhay has been conferred with many prestigious awards and accolades:

• Business World 40 Most Disruptive Entrepreneurs – 2019
• Entrepreneur Magazine 35 Under 35 – 2019
• Economic Times – Most Promising Asian Business Leaders- 2019
• GQ 50 Most Influential Indians- 2018
• Fortune India 40 Under 40 – India’s young & brightest entrepreneurs- Class of 2019

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