Cost-Effective Customer-First CX Strategy, with AirAsia

In our second live webinar on customer engagement, we are in conversation with Tarun Valecha,  Senior Product Manager at AirAsia, the World’s Best Low-Cost Airline for 11 consecutive years. He leads the modules around Chat, Engagement, and Growth across AirAsia. This webinar is hosted by Bhavya Rangaramanujan, Head of Content at Kaleyra.

What bases are we covering?

• AirAsia and customer engagement-How they do it and why they are effective  
• The various channels and technology they use
• The changes AirAsia sees in customer engagement and the steps they are taking to innovate CX

About Air Asia

Named as the World’s Best Low-Cost Airline for 11 consecutive years, AirAsia has grown from a domestic airline headquartered near Kuala Lumpur, Malaysia into Asia’s leading low-cost airline. It has a fleet of 274 modern planes that fly more than 400 routes to 150+ destinations in 25 markets.

Speaker Profile

Tarun currently leads the modules around Chat, Engagement, and Growth across AirAsia. He has extensive experience in product management and business strategy. He has led consumer-facing web products and platforms and successfully launched multiple platforms across environments – desktop, mobile, android, iOS, chatbots – from scratch. Previously, he has worked with Tokopedia and Flipkart and has also co-founded a Facebook-incubated AI-based social media startup called Flicksup.

Watch the Webinar Now