Acea & Kaleyra

While digital transformation has been relatively slow for the utility sector, those companies that implement digital technologies and adopt new ways of working can significantly benefit from them.

Digital transformation can help multi-utility companies improve customer service operations, explore new business models, reduce churn, and have a competitive edge.

With an increasing number of customers seeking quick support, the need for digital communication platforms is becoming more critical. Modern multi-utility companies need a robust communication platform to interact with their customers in real-time and resolve their concerns. Here is a case study about how Acea, a multi-utility company, used Kaleyra’s services to redefine customer experiences.