AirAsia & Kaleyra
Kaleyra Helps Aviation Giant AirAsia Offer Smooth Travel Experience To Its Customers
Research suggests almost 40% of the passengers choose a particular airline based on its punctuality and customer experience. Pricing, surprisingly, comes as second on the list while choosing an airline. With so much emphasis on the user experience, bridging the communication gap through the latest technology becomes essential.
AirAsia, one of the leading low-cost airlines, operates extensively both domestically and internationally. It wanted to resolve many of its communication issues with a technologically advanced platform that could not only handle the growing number of passengers but was also reliable and cost-efficient. Kaleyra, a global Cloud Communication platform, fit its requirements, and provided an innovative, futuristic solution to improve their business communication.
Other WhitePapers
BI Worldwide builds stakeholder engagement through Kaleyra
As firms today are continuously expanding their operations for an ever-growing customer base, the need for a platform that can effectively manage all business communication is rapidly rising. By replacing the traditional phones system with a smarter, quicker and...
Kaleyra builds an SMS solution for Italian Red Cross in 48 hours during the Pandemic
Rarely do public healthcare systems get stressed to the extent they were during the COVID-19 global pandemic. The pandemic pushed healthcare systems across the globe to their limits, and many broke down. In some of the most severely affected countries, non-profit...
Create a Seamless Customer Experience through WhatsApp
A detailed guide by Kaleyra on how big and small businesses can leverage WhatsApp Business to provide better customer experience.