Banca Widiba & Kaleyra

After becoming accustomed to new virtual service options during the pandemic, today’s consumers demand a greater degree of flexibility and efficiency from their financial institutions. More than 67% of consumers use video calls to communicate with businesses and service providers globally. Video calls have been on the rise substantially over the past few years, which means banks and financial organizations have an excellent opportunity to meet new demand by offering video calling.

A growing number of financial customers prefer to interact with their bank face-to-face to discuss more complex matters, and video conferencing provides the best avenue for combining digital empowerment and human expertise. Here is a case study about how Widiba, a digital bank, used Kaleyra’s services to redefine customer experiences.