Contact us
Sign In
Contattaci
Login
Contáctenos
Regístrate
Voice | Voice | Case Study

Ola & Kaleyra: Part 2

23 Jul, 2020

Kaleyra’s Communication Solutions connect drivers and customers for OLA

Ola has grown to become one of the largest transportation providers in India by occupying 60% market share. Being the fastest growing cab aggregator came with its share of challenges in a diverse environment like India. Providing real-time updates, ensuring customer privacy, and constant connectivity were some of the challenges they faced.

Getting real-time data, trackability for the calls initiated, detailed analytics for each voice call triggered under a single platform was indeed challenging. That’s when Kaleyra stepped in with its cloud communication platform and helped Ola achieve brand loyalty by bridging the communication gaps between drivers and customers in real-time.

Case Study Form

"*" indicates required fields

Name*
✓ Valid number ✕ Invalid number
Consent legal*
This field is for validation purposes and should be left unchanged.

Other WhitePapers

Watch Now: Cost-Effective Customer-First CX Strategy, with AirAsia

Webinar In our second live webinar on customer engagement, we are in conversation with Tarun Valecha,  Senior Product Manager at AirAsia, the World's Best Low-Cost Airline for 11 consecutive years. He leads the modules around Chat, Engagement, and Growth across...

Leonardo & Kaleyra

Here is a case study about how Leonardo uses Kaleyra’s video solution to streamline the communication between the back-office staff and field operators in its helicopter business activities.