Shaping the Future of Customer-Centric Business

This forum has been curated to provide you with valuable insights and a deep understanding of how Meta, Kaleyra-TCL, and MoEngage can offer a powerful platform to transform your customer engagement lifecycle and deliver superlative customer experiences.

Agenda  

• 02:00 pm – 02:30 pm: Registration
• 02:30 pm – 02:35 pm: Welcome Address
• 02:35 pm- 02:55 pm: Keynote Address – Driving Customer Engagement via WhatsApp [Meta]
• 03:00 pm – 03:30 pm: Presentation – Data-Driven Decision Making: Transforming Customer Interactions through Personalization [Kaleyra-TCL & MoEngage]
• 03:30 pm – 04:15 pm: Panel Discussion – Delivering Data-Driven, Personalized, and Delightful Omnichannel Customer Experiences
• 04:15 pm – 4:45 pm: Q&A, Thank You Note
• 05:00 pm – 06:00 pm: High Tea and Networking

Key Takeaways 

• Role of Technology and Innovation: Explore how emerging technologies and innovative solutions are reshaping industries to meet the evolving expectations of modern customers. 
• Importance of Personalization: Understand the critical role of personalization and the use of data-driven insights to cater to individual customer needs, enhancing satisfaction and loyalty. 
• Accessibility and User-Friendliness: Learn strategies to ensure that services become more accessible, user-friendly, and efficient, thereby improving overall customer experience.