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A long code SMS is a standard, 10-digit phone number used to send messages. You can use it to make and receive calls, unlike short codes.

Long Code SMS Benefits

You can use voice-enabled long codes (also known as virtual phone numbers) for voice calls and texting. Since you can use the same phone number to receive SMS and calls, it provides a seamless customer experience. In addition, with long codes, you can maintain a consistent channel for customer communication. 

Moreover, customers may find a text from a 10-digit number to be more trustworthy because it feels like the text was from a human instead of a program. 

SMS Long Code Types

The types of long codes include: 

1. A2P 10DLC (10 digit long code)

10DLC for A2P messaging was introduced in 2021 and supports two-way SMS, MMS, and voice communication from a local number. The main advantage of 10 DLC over standard 10-digit phone numbers is that you can use to it send high volumes of text messages. Furthermore, 10DLC also allows high deliverability and security from spam and phishing, making it an excellent choice to win customer trust.

2 . Toll Free Texting 

Toll free texting, as the name suggests, does not incur any cost for the customer. You can use it to send SMS, MMS, and voice messages, and it’s a great way to offer customers a convenient way to interact with you.

Find out more about the benefits of using toll free numbers here

Power Your Business Messaging with Kaleyra

With Kaleyra’s award-winning cloud communication platform, customers can access national, mobile, and toll-free numbers in 190+ countries to start engaging with all customers across channels.

National, local, mobile and toll-free

Customers get a number in minutes: National, mobile, and toll-free to connect with their customers worldwide through multiple channels: messaging and voice.

Short Code & Long Code

Customers get a short code or long code SMS based on the business needs and customer preferences.

Number masking – Privacy

Protect the privacy of customers by masking their real numbers to ensure safe transactions with number masking.

Global Reach, Local Presence

Operate globally but reach customers through local numbers for increased trust and to avoid paying international rates.