KALEYRA FOR TRANSPORT AND LOGISTICS
Bridge the gap between customers and delivery agents with CPaaS
Kaleyra CPaaS technology can streamline the process of logistics communication and enable hassle-free delivery. Guarantee faster, safer package delivery, and ensure higher customer satisfaction!
Power up Your Logistics Communication with Kaleyra’s CPaaS Suite
Send timely updates about packages, delivery agent information, take requests for rescheduling, request for feedback, and integrate return policy processes to your delivery chain. Improve customer satisfaction by delivering the information they need on the right channel at the right time.
Reduce Manual Effort
Automate the communication aspect of logistics and give employees time to focus on delivery. Enable teams to work together by sharing information quickly and track and manage the process.
Improve Customer Experience
Let the customer have full knowledge of the process of delivery with live tracking. This allows for transparency and hence decreases manual requests for delivery information. Get feedback with quick response surveys.
Efficient CRM Integration
Integrate Kaleyra CPaaS with your CRM and use multiple channels to send update messages to customers, such as SMS, email, in-app, and WhatsApp. Enable 2-way communication so customers can contact your business with queries, aiding faster resolution.
Enhance Privacy and Agent Enablement
Keep customer numbers and identities private via number masking, which is crucial today. Enable last-mile delivery agents to directly send messages or make calls, which helps in effective and on-time delivery.
Custom Built for You
Our cloud communication services can be custom built to suit specific requirements and seamlessly scale as you grow. Create your bespoke platform for optimum delivery.
Optimize Delivery Updates for a Smooth Transit
Use multiple channels to communicate with your passengers effectively
Kaleyra’s Cloud platform helps Spoton Logistics scale seamlessly
Empower your business communications with Kaleyra’s CPaaS suite
Global Reliability
With a reach to hundreds of MNOs including all tier-1 US carriers, we provide high-quality communication services that can help you instantly connect with your customers worldwide.
Omnichannel Platform
Kaleyra unites all available communication channels by integrating data, technology, and communication across your business to enhance the brand experience that a customer has with you.
Top-grade Security and Reliability
Security breaches cause data loss, service disruptions, and reputation damage that add to high costs for businesses. We offer enterprise-grade security to all our customers across different industry verticals.